FAQs

Frequently Asked Questions

What products does Orbi Cart sell?

Orbi Cart offers a selection of products for the home, including home decor, lighting, and chairs. Our collection is selected with a focus on style, comfort, and everyday practicality.

Where does Orbi Cart deliver?

We currently deliver orders within Brazil only.

Is delivery free?

Yes. Delivery is free on orders shipped within Brazil.

How long does it take to process my order?

Orders are generally processed within 1–2 business days after the order is placed.

How long does delivery take?

After your order has been processed, transit typically takes 3–5 business days.

The estimated total delivery time is therefore 4–7 business days, including order processing and transit.

How can I contact Orbi Cart?

You can contact us by email or phone:

Email: hotfinds001@gmail.com
Phone: +55 38 91246-178

You can also write to us at:

Orbi Cart
Rua B, Montes Claros, MG 39401-443, Brazil

Can I return my order?

Yes. Eligible products can be returned within 30 days of receiving the order.

Products should be returned in accordance with our Return & Refund Policy and should generally be in suitable condition for return.

Is return shipping free?

Yes. Return shipping is free for eligible returns.

Please contact our customer support team before sending a return so we can provide the appropriate return instructions.

How long do I have to request a return?

You have 30 days from the date you receive your order to request an eligible return.

When will I receive my refund?

Once your returned item has been received and the return has been reviewed, the refund is generally processed within 5 days.

The time for the refunded amount to appear in your account may also depend on your payment provider or financial institution.

What should I do if my order arrives damaged?

If your order arrives damaged or has an issue, please contact us as soon as possible with your order number and relevant details. If possible, include clear photos of the product and packaging so we can assist you.

Can I change or cancel my order?

If you need to change or cancel an order, contact us as soon as possible after placing it. We will do our best to assist, but changes or cancellations may not be possible once an order has entered processing or shipment.

How can I check my order status?

If tracking information is available for your shipment, it will be provided after your order has been processed and shipped. You can also contact our support team for assistance with your order.