Shipping policy

Shipping Policy

Last Updated: October 8, 2026

At Orbi Cart, we aim to make delivery simple and transparent. This Shipping Policy explains where we deliver, how orders are processed, and what you can expect after placing an order.

1. Shipping Locations

Orbi Cart currently ships within Brazil only.

We do not currently ship to addresses outside Brazil.

2. Free Delivery

Free delivery is available on all eligible orders shipped within Brazil.

There are no separate standard delivery charges added to eligible orders at checkout.

3. Order Processing Time

Orders are generally processed within 1–2 business days after the order is successfully placed and payment has been confirmed.

Processing includes order verification, preparation, packaging, and handover to the shipping carrier.

Orders are not normally processed on weekends or public holidays.

4. Transit Time

After an order has been processed and handed over to the carrier, the estimated transit time is:

3–5 business days

Transit time begins when the carrier receives the shipment.

5. Estimated Total Delivery Time

The estimated total delivery time is:

4–7 business days

This estimate consists of:

Processing: 1–2 business days
Transit: 3–5 business days

Delivery times are estimates and may vary depending on the destination and circumstances affecting the carrier.

6. Order Tracking

Where tracking is available, tracking information may be provided after your order has been shipped.

Tracking updates may take some time to appear after the carrier receives the package.

If you have questions about your shipment, please contact our customer support team.

7. Delivery Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please check your address carefully before completing your purchase.

If you notice an error in your shipping address, contact us as soon as possible. We will make reasonable efforts to update the address if the order has not yet been processed or shipped.

8. Delivery Delays

Although we aim to meet our estimated delivery times, delays can occasionally occur due to circumstances outside our reasonable control, including:

Carrier delays
Severe weather
Public holidays
High shipping volumes
Incorrect or incomplete delivery information
Operational disruptions
Other unforeseen circumstances

If your shipment is delayed, please contact us and we will assist you where possible.

9. Damaged Packages or Products

If your package arrives visibly damaged, or if the product inside is damaged, defective, or incorrect, please contact us as soon as possible.

Please provide your order number and, where possible, clear photographs of the package and product.

We will review the issue and provide an appropriate solution in accordance with our Return & Refund Policy and applicable law.

10. Failed or Unsuccessful Delivery

If a delivery cannot be completed because of an incorrect or incomplete address, unavailable recipient, or another issue attributable to the delivery information provided, please contact us so we can review the available options.

Any additional arrangements will be handled in accordance with the circumstances and applicable law.