Refund policy

Return & Refund Policy

At Orbi Cart, we want you to be satisfied with your purchase. If you are not satisfied with an eligible product, you may request a return within 30 days of receiving your order, subject to the conditions below.

1. Return Window

You may request a return within 30 days from the date your order is delivered.

To request a return, please contact us at:

Email: hotfinds001@gmail.com
Phone: +55 38 91246-178

Please include your order number and the reason for your return.

2. Return Shipping

Return shipping is free for eligible returns.

Please contact us before sending an item back. We will provide the return instructions and, where applicable, the return shipping method.

Customers should not send products to our business address unless we have specifically instructed them to do so.

3. Return Conditions

To help us process your return, products should generally be:

In their original condition
Unused or in suitable condition for resale
Returned with original packaging, accessories, manuals, and other included items where possible
Accompanied by the order information

If a product is damaged, defective, incorrect, or incomplete when received, please contact us as soon as possible.

Some products may be subject to specific return conditions where applicable.

4. Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or different from what you ordered, please contact us promptly.

Please provide your order number and, if possible, clear photographs showing the product and its packaging. We will review the issue and provide an appropriate solution, which may include a replacement, repair, or refund, as applicable.

Your rights under applicable Brazilian consumer protection laws are not affected by this policy.

5. Refunds

Once your returned product has been received and the return has been reviewed and approved, we will process the refund within 5 days.

The refund will generally be issued to the original payment method used for the purchase.

After we process the refund, the time for the funds to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.

6. Partial or Unavailable Refunds

If an item is returned in a condition that does not meet the applicable return requirements, we may need to review the circumstances before approving the refund.

This does not limit any mandatory consumer rights or remedies that apply under Brazilian law.

7. Order Cancellation

If you want to cancel an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate cancellation requests before the order is processed or shipped. Once an order has entered processing or shipment, cancellation may no longer be possible, and the applicable return procedure may need to be followed.

8. How to Request a Return

To start a return, contact:

Orbi Cart
Email: hotfinds001@gmail.com
Phone: +55 38 91246-178

Please provide:

Your full name
Order number
Product you want to return
Reason for the return
Photos, if the product is damaged, defective, or incorrect

We will provide the next steps for your return.

9. Return and Refund Costs

For eligible returns, Orbi Cart covers the return shipping cost.

There is no separate return shipping charge for eligible returns.

10. Refund Processing Time

Return request: Within 30 days of delivery
Return shipping: Free for eligible returns
Refund processing: Within 5 days after the returned product is received and the return is approved

The time required for a financial institution to credit the refund may vary.