Terms of service

Terms of Service

Last Updated: October 8, 2026

Welcome to Orbi Cart. These Terms of Service govern your use of our website and your purchase of products from our online store.

By accessing or using our website, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website.

1. About Orbi Cart

Orbi Cart is an online store offering products including home decor, lighting, and chairs.

Business Address:
Rua B, Montes Claros, MG 39401-443, Brazil

Email: hotfinds001@gmail.com
Phone: +55 38 91246-178

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, measurements, and other information displayed on our website are accurate and up to date.

However, colors and appearance may vary depending on your device or screen settings.

Product availability may change without notice. If an ordered product becomes unavailable, we will contact you regarding the available options, which may include cancellation and a refund where applicable.

3. Prices and Payments

All product prices are displayed on the website at the time of purchase.

Prices and product availability may change at any time before an order is placed.

Payment must be successfully completed before an order can be processed, unless another payment arrangement is expressly offered at checkout.

We may use third-party payment providers to securely process payments. Your use of a third-party payment service may also be subject to that provider's terms and policies.

4. Order Acceptance

When you place an order, you are making a request to purchase the selected products.

An order confirmation does not necessarily mean that the order has been finally accepted. We reserve the right to review and cancel an order where there is a legitimate reason, such as:

Product availability issues
Pricing or product information errors
Payment problems
Suspected fraudulent or unauthorized activity
Incorrect or incomplete shipping information
Other circumstances permitted by applicable law

If we cancel an order after payment has been received, we will provide an applicable refund.

5. Order Processing and Delivery

Orbi Cart currently delivers within Brazil only.

Our standard delivery estimates are:

Order processing: 1–2 business days
Transit time: 3–5 business days
Estimated total delivery time: 4–7 business days
Delivery cost: Free

Processing time begins after the order has been successfully placed and payment has been confirmed.

Delivery times are estimates and may vary due to circumstances outside our reasonable control, including carrier delays, weather, holidays, customs or regulatory matters, incorrect delivery information, or other unforeseen events.

6. Shipping Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

If incorrect or incomplete information causes a delivery problem, please contact us as soon as possible.

Where tracking information is available, it may be provided after the order has been shipped.

7. Returns and Refunds

Eligible products may be returned within 30 days of delivery, subject to the conditions described in our Return & Refund Policy.

Return shipping is free for eligible returns.

Once an eligible returned product has been received and the return has been reviewed and approved, we generally process the refund within 5 days.

Refunds are generally issued to the original payment method. The time required for the funds to appear in your account may depend on your payment provider or financial institution.

Nothing in these Terms limits any mandatory consumer rights or remedies available under applicable Brazilian law.

8. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible.

Please provide your order number and, where possible, photographs or other relevant information so we can review the issue and provide an appropriate solution.

9. Order Cancellation

If you wish to cancel an order, contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before the order has entered processing or shipment. Once processing or shipment has begun, cancellation may not be possible and the applicable return procedure may apply.

Any mandatory cancellation or withdrawal rights under applicable Brazilian law remain unaffected.

10. Website Use

You agree to use our website only for lawful purposes.

You must not:

Use the website for fraudulent or unlawful activities
Attempt to gain unauthorized access to our systems
Interfere with the operation or security of the website
Introduce malicious software or harmful code
Copy or misuse website content without appropriate authorization
Use the website in a way that could damage or disrupt our services

11. Intellectual Property

Unless otherwise stated, the content on the Orbi Cart website, including text, graphics, logos, images, designs, and other materials, may be owned by or licensed to Orbi Cart.

You may not reproduce, distribute, modify, or commercially use our content without appropriate permission, except where permitted by applicable law.

12. Third-Party Services

Our website may use third-party services such as payment processors, shipping providers, analytics services, hosting providers, or other technology services.

Your use of those services may be subject to the applicable third party's terms and policies.

13. Limitation of Liability

To the extent permitted by applicable law, Orbi Cart will not be responsible for losses resulting from circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability or consumer rights that cannot legally be excluded or limited under applicable Brazilian law.

14. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, products, services, or legal requirements.

The updated version will be posted on this page with a revised Last Updated date.

15. Applicable Law

These Terms are intended to operate in accordance with applicable laws and regulations of Brazil.

Mandatory consumer protections and other rights provided by applicable Brazilian law will continue to apply.

16. Contact Us

If you have questions about these Terms of Service, your order, or our services, please contact us:

Orbi Cart
Rua B, Montes Claros, MG 39401-443, Brazil