Privacy policy

Privacy Policy

Last Updated: October 8, 2026

At Orbi Cart, we respect your privacy and are committed to protecting the personal information you provide when using our online store.

This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you.

1. Information We Collect

When you visit our website, place an order, contact us, or use our services, we may collect information such as:

Full name
Billing and shipping address
Email address
Phone number
Order and purchase information
Payment-related information needed to process your order
Information you provide when contacting customer support
Technical information about your use of our website, such as IP address, browser type, device information, and website activity, where applicable

We only request information that is reasonably necessary to provide our services and operate our store.

2. How We Use Your Information

We may use your information to:

Process and fulfill your orders
Arrange delivery of your purchases
Process payments
Provide order confirmations and shipping updates
Respond to customer service requests
Process returns, refunds, and exchanges
Improve our website, products, and customer experience
Prevent fraud, abuse, and unauthorized activity
Comply with applicable legal and regulatory requirements
Send marketing communications where permitted and where you have provided the appropriate consent

3. Payment Information

Payments may be processed by third-party payment providers.

Orbi Cart does not need to store your complete payment card details when those details are processed directly by a payment provider. Payment providers may collect and process payment information according to their own privacy policies and security practices.

4. Sharing of Information

We may share necessary personal information with trusted service providers when required to operate our business, including:

Payment processors
Shipping and delivery providers
Website and hosting providers
Technology and e-commerce service providers
Customer support providers
Fraud prevention and security services

We only share information that is reasonably necessary for the relevant service or business purpose.

We may also disclose information when required by law, legal process, or a valid request from an authorized government authority.

We do not sell your personal information to third parties for their own independent use.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to help operate the website, remember preferences, understand website usage, improve performance, and support relevant features.

Some third-party services used by our website may also use cookies or similar technologies according to their own policies.

You can manage certain cookie settings through your browser or, where available, through our website's cookie controls.

6. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, resolving disputes, maintaining business records, and meeting legal or regulatory obligations.

When information is no longer required, we may securely delete or anonymize it where appropriate.

8. Your Privacy Rights

Depending on applicable law, you may have rights concerning your personal information, including the right to:

Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of personal information where legally applicable
Request information about how your personal information is processed
Request restriction of certain processing activities where applicable
Withdraw consent where processing is based on consent
Exercise other rights provided under applicable data protection laws

For requests concerning your personal information, please contact us using the information below.

9. Children's Privacy

Our website is not intended to knowingly collect personal information directly from children.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so we can review and take appropriate action.

10. Third-Party Websites

Our website may contain links or integrations to third-party websites and services.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of those third parties before providing them with personal information.